Machine selection
Compare pulse and continuous wave cleaning around your material, coating and production needs.
Pulse vs continuous wave guide ↗ (review draft)Home / Support
CleanEraser / CUSTOMER SUPPORTLaser cleaning machine support.
Laser cleaning machine support.
From first test to daily use.
Find the right starting point for machine selection, sample testing, documentation and equipment support.
01 / BEFORE YOU BUY
Start with your application.
A useful recommendation starts with the surface, the finish and the work you need to complete.
Sample evaluation
Discuss a representative test and agree on the cleaning result you want to evaluate.
Prepare your sample request ↓Customized requirements
Discuss machine format, integration, OEM branding and any project-specific requirements.
Discuss your configuration ↗
Sample evaluation workspaceAI-generated concept / AI 示意图
Share representative photos and a sample so our application team can review the cleaning target before configuration.
02 / FREE SAMPLE TEST REQUESTSee the process.
See the process.
Evaluate the result.
Request a laser cleaning sample evaluation before choosing a configuration. Confirm the test scope and sample shipping arrangements with our team first.
- 01
Describe your surface
Base material, coating, dimensions and photographs.
- 02
Agree on the test
Target finish, sample handling and evaluation criteria.
- 03
Review the next step
Discuss the result and the proposed configuration.
03 / YOUR EQUIPMENT
Training & after-sales support.
Have your machine details ready so your enquiry can be matched to the correct equipment.
Operation & training
Request the English operating manual for your model and discuss training format, topics and availability.
Technical assistance
Describe the issue, displayed message and when it occurs. Include relevant photos or a short video.
Maintenance & parts
Confirm the maintenance schedule and replacement part reference against your machine documentation.
| Your request | Information to include | What to confirm |
|---|---|---|
| Machine selection | Material, coating, finish, daily workload | Test scope and proposed configuration |
| Operation or training | Model, serial number, training topic | Matching documents and training arrangements |
| Technical issue | Model, serial number, error message, symptoms | Appropriate next steps with the support team |
| Parts or warranty | Machine reference, order details, part identification | Compatibility, coverage and commercial terms |
Response times, warranty coverage, on-site service and training availability are subject to your confirmed quotation or service agreement.
04 / USEFUL RESOURCES
View resource library ↗Answers you can keep.
DOWNLOAD / TXT
Application checklist
A concise brief for your material and cleaning task.
Download checklist ↓READ / GUIDEMachine buying guide
Questions to ask before choosing a configuration.
Read selection guide ↗ (review draft)DOCUMENTATIONManuals & specifications
Request manuals, specifications and configuration documents for your selected model.
View document availability ↗05 / FREQUENTLY ASKED QUESTIONSDirect questions.
Direct questions.
Clear answers.
Machine selection, sample testing and support arrangements.
More laser cleaning FAQs ↗How do I choose between pulse and continuous laser cleaning?
Start with your base material, coating, required finish and daily workload. Share representative samples and compare the test results before selecting a pulse or continuous wave configuration.
How can I request a free laser cleaning sample test?
Email info@mavenlaser.com or contact us on WhatsApp at +8618664173525. Describe the material, contaminant, part size and desired finish. Agree on test scope, sample shipping and any associated costs before sending material.
What information should I send for technical support?
Include the model, serial number, country, a description of the issue and any displayed error message. Relevant photographs or a short video can help explain the issue. Use the operating manual for your specific machine.
Where can I get an English manual or training information?
Contact the team with your machine model and serial number to request the matching documentation and discuss training arrangements. Approved manuals and videos will be added to the resource library as they become available.
What is the warranty on a CleanEraser laser cleaning machine?
Warranty duration, covered components, exclusions and service arrangements must be confirmed in your quotation and sales agreement. This preview does not state a universal warranty term.
Can I discuss an OEM or customized cleaning solution?
Send your application, preferred machine format, integration requirements and branding needs. Feasibility, scope, lead time and commercial terms need to be confirmed for the specific project.
TALK TO CleanEraserLet’s work through
Let’s work through
your next step.
Send your application brief or machine details directly to our team.